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Frequently Asked Questions

Have a question about UpgradeUSA's leasing program?  Click each question for an answer.

UpgradeUSA - Upgrade your Credit
 

General Questions About the UpgradeUSA Leasing Program

Who is UpgradeUSA leasing program designed to help?

We are here to help a wide variety of people across the U.S. Our laptop computer leasing program allows for a flexible and easy way to build credit with monthly payments, and anyone can apply. Anyone in need of establishing credit or rebuilding credit, including budget-minded consumers, students, and recent immigrants can benefit from our program at UpgradeUSA.

What is leasing?

In broad terms, leasing is an agreement in which a client can use someone else’s property for a specified amount of time and cost. Our leasing program is flexible, provides options to help our customers achieve ownership of a laptop or tablet computer in as short of an amount of time as they want, and helps customers build credit.

Is the UpgradeUSA leasing program different than a local rent-to-own store?

Yes. The UpgradeUSA leasing program is different from local rent-to-own stores in several respects:

  • First, we report each payment to all three major US credit bureaus every month, and by doing this we are committed to helping you build your credit.
  • Second, we are an online-only company, allowing you the convenience of shopping and making payments from your home or mobile phone. We deliver to your door.
  • Third, we are only focused on high-tech products, with a desire to bring the latest in mobile computing to people across the US.
  • Fourth, we lease high-quality, name-brand products at affordable monthly rates.

 

What products do you offer?

We are focused on delivering our customers a variety of high-quality, brand-name laptop and tablet computers. Our selection varies regularly based on our constant searching for the best available deals for our customers. Please view our current laptop selection today!

Can students benefit?

Students find that participating in the UpgradeUSA leasing program can help them establish credit. Having a credit history will put students in a better financial position when they are ready to apply for high-ticket items such as cars or houses.

I just moved to the United States, and need to establish credit. Can you help recent immigrants?

If you are a recent immigrant or are going through the immigration process, have a social security number, and need to establish credit, we would love to help you. Please fill out our lease application and check the button that asks if you are a recent immigrant. We encourage you to add some personal references, which could include your immigration lawyer.

What Makes UpgradeUSA Different?

Until now, consumers who want or need to build credit have had few Internet-based options to get a reasonable payment plan for any kind of computer, laptops or tablets included. At UpgradeUSA, we provide our customers with the opportunity to make use of the latest computing technology while helping them build their credit with a low monthly payment. Our “credit starter” leasing program focuses on you – we make sure that the payments for laptop and tablet computers are reasonable, fair, and with a business you can trust. We are sincere, genuine, and pretty nice too!

The UpgradeUSA Lease Approval Process

Do you check credit in the UpgradeUSA application process?

While no credit is required to do business with UpgradeUSA, and we welcome those with bad credit, we do check credit as part of the lease application process. We do this because we genuinely want to help our customers get their credit to a better spot, and we need to know where our customers are starting from to determine if and how we can help them. UpgradeUSA is committed to helping customers establish, build, or rebuild their credit.

Can I still lease even if I have bad credit or no credit?

We look at more than just a credit score when approving lease applications. The UpgradeUSA leasing program can help you build your credit. The best way to build credit is to make monthly payments consistently over time, and with our low monthly prices, building your credit could not be any easier.

What do I need to be approved?

The first step to getting approved is to fill out our online lease application.  We're looking for people we can build a great relationship with.  Click here to get your lease application started!

What can I do to ensure that reporting to the credit bureaus is positive?

All you have to do is make your monthly payments on time, and we will take care of the rest. We enjoy delivering positive reports on our customers every month!

Payments

What will my payments be?

The amount of your payments depends on the laptop computer that you select. We strive to deliver a variety of options to meet our customers’ budgets.

What payment methods do you accept?

We accept debit cards and all major credit cards, including Visa, MasterCard, Diners Club, and American Express.

Is there a minimum lease term?

Yes, if you decide to lease with UpgradeUSA, then you will need to commit to it for a few months. But after that, it's a month-to-month program which you can end whenever you like by paying off the remainder of what you owe, or sending the computer back to us.

How often do you report to the credit bureau?

We report our customers’ payment history every month to all 3 major US credit bureaus (Experian, TransUnion, Equifax).

How do I make a payment?

We've worked hard to make payments very easy for our customers. When you set up your account, you'll make your first payment, and you'll set up a method for future payments, such as a debit or credit card. You will be able to review your monthly statement and account history at any time online. If you'd like to pay off your lease early, or make advance payments, you always have the option to make one-time payments in your account.

Can I pay off my lease early?

You bet! You can pay the remaining balance on the laptop at any time after the minimum lease term, as specified in your lease agreement and payment schedule in your account. After that, you will own the computer.

How much do I have to pay up front?

We offer a variety of computers to fit various budgets. Your up-front payment will vary depending on which laptop you choose. Our goal is to provide you with a fantastic experience: a laptop or tablet computer with a reasonable first payment and a fair monthly payment after that.  

What if I don't want to continue leasing the product?

If you are not satisfied with your product after the minimum term, all you have to do is let us know, and then you’ll send the laptop back to us in the original shipping box without penalty.

What if I forget to pay when my monthly payment is due?

We will set you up on an “autopay” system, like a monthly subscription, to make it easy for you to automate your payments on your debit or credit card. But if you miss your payment, we may remotely lock the laptop from use until you make your payment.

Do you provide financing for laptop and tablet computers?

No, we are a leasing company, not a financing company, so we don't charge interest.  We believe that you’ll like the benefits, flexibility, and pricing of leasing much more than financing.  Our inventory changes frequently, so browse our selection today!

Can I enter a P.O. Box for my address?

No, we are only able to send these awesome computers directly to a home address.

Support

What happens if the computer I’m leasing has some kind of malfunction?

All of our laptops are covered under a warranty, either the manufacturer’s warranty if it is a new product, or a third-party warranty if it is refurbished or pre-leased. We provide you with complete warranty and service information when your lease begins.

What happens if the laptop gets lost or damaged in my possession?

We sure hope that doesn't happen! But for an additional layer of protection, a small monthly waiver charge allows for you to not have to worry. This waiver protects you from the responsibility of having to pay for extensively damaged or stolen computers while you're making use of them. If you decline the waiver, you'll be responsible for loss or damages.

Break Out of The Norm

Customer

Simple & Effective

According to recent data, just under 40 percent of US consumers have credit that is considered bad. Turning this around takes time, but our program can provide the first steps for those who want to move up the credit ladder.
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Laptops For Students

Customer

Off To School?

If you're thinking about college, chances are you're also thinking about how to afford a laptop that you're going to need to keep up with your peers.  Not only does our program offer a great low monthly payment option for laptop computers, UpgradeUSA also helps students establish credit, so you'll be on better footing when you graduate!   
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Credit Improvement

Customer

More purchasing power for the things you want.

People who want to buy a home should start thinking now about their credit score. Banks look at credit scores to help determine the interest rate on mortgages, and better scores ususally mean lower monthly mortgage payments. So if you want to establish or build credit, start now with UpgradeUSA!
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